Privacy policy

Effective Date: Mar 5, 2026

Introduction

Flaked Floor Coatings is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.

This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our terms of website use.

We do occasionally update this Policy so please do return and review this Policy from time to time.

Information We Collect

We collect the following types of information:

Personal Information
Includes your name, email address, phone number, and any other details you provide when submitting a form, requesting a quote, or contacting us.

Usage Data
Includes technical details like your IP address, browser type, device type, pages viewed, and time spent on the site. This helps us analyze and improve website performance.

How We Use Your Information

We use your data to:

  • Respond to questions, estimate requests, and follow-ups
  • Send project updates, reminders, and important service info
  • Improve our website functionality and user experience
  • Occasionally send marketing messages or promotions (you can opt out at any time)

We do not sell or share mobile or personal data with third parties, affiliates, or partners for marketing or promotional purposes. We only share data with third parties when it is strictly necessary to deliver our service and only under binding agreements that ensure confidentiality. Under no circumstances will mobile data be shared or sold for advertising or promotional use.

SMS Consent and Phone Numbers

If you provide a phone number, we may send you service-related texts such as appointment reminders or project updates.

  • We do not sell or share your phone number with third parties
  • We do not share or sell user data with third parties for promotional or marketing purposes
  • You may opt out of texts anytime by replying STOP

Removal of Information

You may request that we delete your personal data from our system. To do so, email us at info@flakedfloorcoatings.com.au and we’ll process your request promptly.

Secure Storage

We store your information using secure, encrypted systems with industry-standard protections including firewalls and access controls.

Cookies and Tracking

Our website uses cookies to enhance site performance and measure traffic. We may also use third-party tools such as Google Analytics and Facebook Pixel to collect anonymous user data for marketing and optimization purposes.
You can control or disable cookies through your browser settings.

Working with Google

We may show you ads based on your prior visits to our website using Google’s remarketing tools.
You can manage or opt out of these ads via the Google Ads Preferences Manager or the Network Advertising Initiative opt-out page.

Embedded Content

Some pages on our website may feature embedded videos or articles from third-party sites. This content behaves the same as if you visited the other site directly and may collect data through cookies or other tracking.

Data Retention

We retain personal data only as long as necessary for business operations or legal compliance.

  • Contact form entries and emails may be stored for reference
  • You may contact us anytime to update or remove your data

Your Rights

You have the right to:

  • Access the personal information we hold
  • Request deletion of your data (unless required to retain it by law)
  • Opt out of marketing emails or text communications

To request any of these actions, contact us at info@flakedfloorcoatings.com.au

How We Protect Your Data

We use secure servers, encrypted storage, and restricted internal access to keep your data safe from unauthorized use.

Changes to This Privacy Policy

We may update this Privacy Policy as needed. Any changes will be posted here with a new effective date.

Questions?

If you have any questions about this policy or how your information is handled, reach out:

Flaked Floor Coatings LTD

Address: Ormeau, QLD

Email: info@flakedfloorcoatings.com.au

Phone: +61 421 576 580

Website: https://flakedfloorcoatings.com.au